Gas engineers are specialists who can install, service and repair a wide range of gas appliances. They often work with both domestic and commercial clients.
A career as a gas heating engineer can be a rewarding one. The work is varied and you never know what the next day will bring.
Installing new appliances
If you decide to replace your oven, dryer or stove with a new appliance, it is important to find a qualified professional to install the device for you. This will not only save you money but also time and stress if the job is done correctly.
A gas heating engineer is a professional who has the qualifications and expertise to fit and repair various types of home appliances, including cookers, boilers, fires and hot water storage cylinders. These skills can be used in commercial settings too, such as schools and restaurants.
In this career, you’ll often work as an apprentice before becoming fully qualified and self-employed. This is a great way to get your foot in the door, and it gives you the chance to gain experience whilst earning a wage.
It is a legal requirement for any person working with gas to be Gas Safe registered. If you are not sure whether your heating engineer is Gas Safe, then it’s always best to check the official website.
Repairing existing appliances
If you have a gas boiler, stove or other appliance in need of repair, a heating engineer may be able to help. They will be able to identify faults and provide a quote for repairs.
Gas engineers can also be called in to install new appliances if needed. They will need to be registered with the Gas Safe Register before they can carry out this work.
They can also work for other companies as part of an apprenticeship scheme. Modern Apprenticeships in gas engineering involve paid work alongside attending a training academy or college to achieve qualifications such as City and Guilds Level 3 (SCQF Level 6).
A good communication skills are vital for this job, as you will be working closely with customers. You will need to explain problems and offer advice on the correct way of using their appliance.
Keeping customers happy
Gas heating engineers use up-to-date knowledge to install, repair and maintain appliances that use natural gas. They also advise customers about the different options available to them, ensuring that they have a safe and efficient system.
Customer service is crucial to the success of any business. It has a major impact on customer loyalty, revenue and lifetime value.
To keep your customers happy, you must listen to their concerns and respond to them promptly. Always apologise for any mistakes, and make them feel like they have been taken care of.
Using customer service software helps you deliver quick and effective responses to queries, as it can identify the issue in real time and provide appropriate solutions. It also reduces the number of touchpoints and improves efficiency.